Your referrer will receive an acknowledgement letter within 5 business days of receipt of your referral. You will then be entered into the Wandi Nerida system and will receive an email stating your referral has been received, a ‘self-assessment’ form and a ‘consent to store information’ form. It is a priority you return these forms within 1 week of receipt.

A Wandi Nerida team member will be in contact with you to schedule a pre-admission phone call to discuss the information presented in your self-assessment form. Following the preadmission phone call our team will assess your details and determine your readiness for treatment. If you are deemed ready for care you will be placed on our waitlist and contacted again four weeks prior to your expected admission date with the admission details.

Please return your self-assessment form to enquiries@wandinerida.org.au with the subject line “self-assessment form.”

A Wandi Nerida team member will be in contact with you within two weeks of receiving your self assessment to schedule a preadmission telehealth appointment at a mutually agreeable time. Where possible, our team will work with you to arrange a suitable time for a 45-60 minute call. This call will allow us review the information you provided on the self-assessment form and find our anything additional you may want us to know.

Our referrals process is designed to ensure your referrer is kept informed with the status of your referral. Your referrer will be notified of the outcome of your referral within 4 weeks of receipt.

At Wandi Nerida our holistic multidisciplinary treatment plans are collaboratively designed with you to meet your unique needs. As such it is not a one-size-fits all model and your length of stay may vary based on recommendation from our clinical team and your progress through recovery.

Under Australian Privacy Law organisations are required to obtain your consent to collect, use or disclose sensitive personal information. As part of the application process Wandi Nerida will collect sensitive personal information. The consent to store information form allows you to provide you consent for Wandi Nerida to store this information.

https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/consent-to-the-
handling-of-personal-information/

When you apply for a stay at Wandi Nerida, the Admissions team will discuss your financial requirements with you before offering you a position.

The Wandi Nerida team will confirm your admission date and arrival time prior to your arrival. Your family or support people are welcome to accompany you to Wandi Nerida to help you settle in. Upon arrival our treating team will review your details and check it is correct in our electronic medical record. Our team will introduce you to other participants and staff and begin the orientation to the facility.

Requests for leave during your stay at Wandi Nerida will be considered by your treatment team on a case by case basis. Your treating Psychiatrist will discuss the request with you and your nominated support person and will consider the reasons you have requested an absence from Wandi Nerida and the likely associated risks and benefits of temporarily leaving the facility.

Leave may form a part of the treatment at Wandi Nerida. Supported leave is considered once a participant is in a phase of treatment where leave is considered appropriate for the individual. This will be discussed with the multi-disciplinary team at the weekly MDT Meeting. See the Participant Handbook for more information regarding this process.

Unauthorised absences during your treatment at Wandi Nerida are not permitted.

Qualified chefs will work closely with our dietitians to prepare a variety of nutritious meals. We can cater for certain dietary restrictions however do not accommodate veganism.

The program is designed around 3 meals and 3 snacks per day.

As a licensed private mental health (eating disorder specific) facility, you will receive 24/7 care. A minimum of 2 registered mental health nurses will be on site at all times with access to an on call psychiatrist. You will also have access to a sessional psychiatrist and a visiting GP. Other staff on-site include psychologists, dietitians, recovery navigators, exercise physiologists, a yoga coach, art therapis and a music therapist.