Frequently Asked Questions
WHAT IS THE REFERRALS PROCESS?
Your referrer will receive an acknowledgement letter within 48 hours of receipt of your referral. You will then be entered into the Wandi Nerida system and will receive an email stating your referral has been received, a Wandi Nerida bursary application from, a ‘self-assessment’ form and a ‘consent to store information’ form. It is a priority you return these forms within 3 days of receipt.
A Wandi Nerida team member will be in contact with you within one week of receipt of your forms to schedule a pre-admission phone call to discuss the information presented in your self-assessment form. Following the preadmission phone call our team will assess your details and determine your readiness for treatment. If you are deemed ready for care you will be placed on our waitlist and contacted again four weeks prior to your expected admission date with the admission details.
How do I return the self-assessment form?
Please return your self-assessment form to firstname.lastname@example.org with the subject line “self-assessment form.”
HOW MUCH NOTICE WILL I GET FOR MY PREADMISSION TELEHEALTH APPOINTMENT?
A Wandi Nerida team member will be in contact with you within one week of receiving your self assessment to schedule a preadmission telehealth appointment at a mutually agreeable time. Where possible, our team will work with you to arrange a suitable time for a 45minute call. This call will allow us review the information you provided on the self-assessment form and find our anything additional you may want us to know.
WILL MY REFERRER BE INFORMED OF THE STATUS OF MY REFERRAL?
Our referrals process is designed to ensure your referrer is kept informed with the status of your referral. Your referrer will be notified of the outcome of your referral within 3 weeks of receipt.
HOW LONG IS THE WAITLIST?
As we have only opened for referrals on the 1 st of May 2021 we can not yet comment on the length of the waitlist. All referrals will be reviewed by our admissions team and triaged accordingly.
HOW LONG WILL STAY AT WANDI NERIDA?
At Wandi Nerida our holistic multidisciplinary treatment plans are collaboratively designed with you to meet your unique needs. As such it is not a one-size-fits all model and your length of stay may vary based on recommendation from our Clinical Director and your progress through recovery.
HOW MUCH DOES IT COST TO ATTEND WANDI NERIDA?
Similar to the duration of your stay, treatment at Wandi Nerida will vary in cost depending on your length of stay, individual needs and recovery goals. Once your referral has been received and reviewed our team will be in contact to provide an quote. There are options to assist with the cost of a stay including a Bursary and Private Health Insurance if you are covered.
WHAT IS A BURSARY APPLICATION?
If you wish to receive a Bursary to assist with the cost of a stay then you can complete a Bursary Application. It will be assessed on based on your financial means.
HOW IS A BURSARY AWARDED?
Wandi Nerida has a Bursary Committee that meets regularly to assess Bursary applications. They will be assessed on a participants capacity to pay.
DOES EVERYONE NEED TO APPLY FOR A BURSARY?
You only need to apply for a Bursary if you would like financial assistance during your stay. If you are going to apply for a Bursary then this needs to be done before you accept a place at Wandi Nerida.
WHEN CAN I APPLY FOR A BURSARY?
You can submit a Bursary application at any time prior to accepting a place. Bursary Applications submitted in advance of clinical assessments will only be reviewed once clinical suitability has been confirmed.
WHEN WILL I FIND OUT IF I RECEIVE A BURSARY?
You will be notified on the success of a Bursary application before a final acceptance of a place is required.
WHAT IS A CONSENT TO STORE INFORMATION FORM?
Under Australian Privacy Law organisations are required to obtain your consent to collect, use or disclose sensitive personal information. As part of the application process Wandi Nerida will collect sensitive personal information. The consent to store information form allows you to provide you consent for Wandi Nerida to store this information.
WHAT HAPPENS ON ADDMISSION DAY?
The Wandi Nerida team will confirm your admission date and arrival time prior to your arrival. Your family or support people are welcome to accompany you to Wandi Nerida to help you settle in. Upon arrival our treating team will review your details and check it is correct in our electronic medical record. Our team will introduce you to other participants and staff and begin the orientation to the facility.
CAN I LEAVE OVERNIGHT AND COME BACK BEFORE I HAVE BEEN DISCHARGED?
Requests for leave during your stay at Wandi Nerida will be considered by your treatment team on a case by case basis. Your treating Psychiatrist will discuss the request with you and your nominated support person and will consider the reasons you have requested an absence from Wandi Nerida and the likely associated risks and benefits of temporarily leaving the facility.
Unauthorised absences during your treatment at Wandi Nerida are not permitted.
WHAT WILL I EAT?
Qualified chefs will work closely with our dietitians to prepare a variety of nutritious meals. We can cater for certain dietary restrictions however do not accommodate veganism.
HOW OFTEN WILL I EAT?
The program is designed around 3 meals and 3 snacks per day.
WHAT IS THE STAFF TO CLIENT RATIO?
As a licensed private mental health (eating disorder specific) facility, you will receive 24/7 care. A minimum of 2 registered mental health nurses will be on site at all times with access to an on call psychiatrist. You will also have access to a sessional psychiatrist and a visiting GP. Other staff on-site include psychologists, dietitians, recovery navigators, exercise physiologists, a yoga coach and a music therapist.
228 Old Gympie Road
Mooloolah Valley QLD 4553
(07) 2103 4680