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Frequently Asked Questions

Your questions about residential eating disorder treatment at Wandi Nerida, answered. If you can’t find what you’re looking for, our team is here to help.
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Before Admission

What is the referrals process?

Your referrer will receive an acknowledgement letter within 5 business days of receipt of your referral. You’ll then be entered into the Wandi Nerida system and receive an email confirming your referral has been received, along with a self-assessment form and a consent to store information form. Please return these forms within 1 week of receipt—this is a priority to keep your application moving forward.


A Wandi Nerida team member will contact you to schedule a preadmission phone call to discuss the information in your self-assessment form. Following this call, our team will assess your details and determine your readiness for treatment. If you’re deemed ready for care, you’ll be placed on our waitlist and contacted again four weeks prior to your expected admission date with the admission details.

Email your completed self-assessment form to enquiries@wandinerida.org.au with the subject line “self-assessment form.”

A Wandi Nerida team member will contact you within two weeks of receiving your self-assessment to schedule a preadmission telehealth appointment at a mutually agreeable time. Where possible, our team will work with you to arrange a suitable time for a 45-60 minute call. This call allows us to review the information you provided on the self-assessment form and learn anything additional you may want us to know.

Yes. Our referrals process is designed to keep your referrer informed. Your referrer will be notified of the outcome of your referral within 4 weeks of receipt.
At Wandi Nerida, our holistic multidisciplinary treatment plans are collaboratively designed with you to meet your unique needs. It’s not a one-size-fits-all model, and your length of stay may vary based on recommendations from our clinical team and your progress through recovery.
Under Australian Privacy Law, organisations are required to obtain your consent to collect, use or disclose sensitive personal information. As part of the application process, Wandi Nerida will collect sensitive personal information. The consent to store information form allows you to provide consent for Wandi Nerida to store this information.
Learn more about privacy and consent

Financial Information

How much does it cost to attend Wandi Nerida?
Treatment at Wandi Nerida will vary in cost depending on your length of stay, individual needs and recovery goals. Once your referral has been received and reviewed, our team will contact you to provide a quote. There may be options to assist with the cost of a stay, including financial assistance, private health insurance, and in some cases publicly funded beds.
When you apply for a stay at Wandi Nerida, the admissions team will discuss your financial requirements with you before offering you a position.

During Your Stay

What happens on admission day?
The Wandi Nerida team will confirm your admission date and arrival time prior to your arrival. Your family or support people are welcome to accompany you to Wandi Nerida to help you settle in. Upon arrival, our treating team will review your details and check they’re correct in our electronic medical record. Our team will introduce you to other participants and staff and begin the orientation to the facility.

Requests for leave during your stay at Wandi Nerida will be considered by your treatment team on a case-by-case basis. Your treating psychiatrist will discuss the request with you and your nominated support person and will consider the reasons you’ve requested an absence from Wandi Nerida and the likely associated risks and benefits of temporarily leaving the facility.

Leave may form part of your treatment at Wandi Nerida. Supported leave is considered once a participant is in a phase of treatment where leave is considered appropriate for the individual. This will be discussed with the multidisciplinary team at the weekly MDT meeting. See the participant handbook for more information regarding this process.

Unauthorised absences during your treatment at Wandi Nerida are not permitted.

Qualified chefs work closely with our dietitians to prepare a variety of nutritious meals. We can cater for certain dietary restrictions, however we do not accommodate veganism.
The program is designed around 3 meals and 3 snacks per day.
As a licensed private mental health (eating disorder specific) facility, you’ll receive 24/7 care. A minimum of 2 registered mental health nurses will be on site at all times with access to an on-call psychiatrist. You’ll also have access to a sessional psychiatrist and a visiting GP. Other staff on site include psychologists, dietitians, recovery navigators, exercise physiologists, a yoga coach, art therapist and a music therapist.

Still Have Questions?

If you haven’t found the answer you’re looking for, we’re here to help. Our team can provide personalised guidance about your specific situation.
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Learn About Eligibility
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